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Enable roaming

Hello, I have a problem. I bought a SIM card on Samui, now went to Russia and there is no connection. Roaming service is not included, how to fix it now? Where can I apply to activate the roaming service?

6 คำตอบ 6
dtac call center

เรื่อง: Enable roaming

 

@itman

Hello. You may need to activate international roaming for using abroad. May I know your mobile phone number?

 

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dtac feedback team

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เรื่อง: Enable roaming

Yes, of course 092-167-8966

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เรื่อง: Enable roaming

the problem has not been solved

dtac call center

เรื่อง: Enable roaming

 

@itman

Thank you for the phone number. To activate international roaming service, please verify that you're the legitimate user of the account by answering below questions:

>What is the brand / model of the phone used with this phone number?

>How much money do you usually refill each time for the last 3 months?

>How or where do you usually refill money for the last 3 months?

 

3818 หัวใจ

dtac feedback team

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เรื่อง: Enable roaming

>What brand / model of phone is this phone number?
Iphone 7
>How much money do you usually refuel each time in the last 3 months?

9.59$ 13/08/2018

1,50$ 13/08/2018

6,07$ 20/08/2018

200THB 13/09/2018

>How or where do you usually Deposit money in the last 3 months?

office dtac koh Samyu (dtac Hall, Central festival Samui)

https://www.dtac.co.th/en/serv/quickrefill/index.html 

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dtac call center

เรื่อง: Enable roaming

@itman

Thank you. International roaming is activated. To use, please select a local carrier in your country by open settings on your phone > mobile networks > network operators, let you phone search and select one of them.

The carriers which you can choose are at http://www.dtac.co.th/en/roaming/rate/dtn/ (you're Trinet prepaid)(please choose country in the search field). You can also see the usage fees in the same page.

 

3818 หัวใจ

dtac feedback team